This document explains how we collect, use and store your personal information. This includes any personal information given to us about other people named on the policy, quote or claim.
We want you to be confident about how we use your personal information. As a regulated company and information controller we take our responsibilities for the security and management of your personal information seriously. That’s why we invest in our systems and processes to ensure that the way we collect, use, share and store your information meets both the regulatory and our own high standards.
The details in this document reflect changes in legislation which mean you have a right to be informed on how we use your personal data.
Who we are and how to contact us
CIC Insurance Services Ltd. If you have any questions about how we process your personal information please get in touch with us at: The Old Bank, Station Hill, Cookham, SL6 9BT. You can also email us at firstname.lastname@example.org
Information we collect
We only ask for information that we need, and we have strict controls to keep it safe. We collect your personal information to provide our products and services to you. Without the information we ask for, we can’t give you a quote or insurance policy.
Personal information we collect will be held in digital and/or paper files. We collect personal information such as name, address, date of birth, motor convictions and claims history. We also collect information which relates to the things you want to insure (for example your house or vehicles).
We collect personal information about everybody named on your policy, quote, incident or claim when you:
- Ask for a quote and apply for a policy
- Buy and/or use a product or service
- Ask us a question
- Make or inform us of a claim or incident
- Update your personal details
- Change your cover
- Register a complaint
- Take part in market research (e.g. customer satisfaction surveys)
How we share and use your personal information We collect your personal information to provide our quotes, products and services to you.As a regulated financial services organisation we’re required to comply with legal and regulatory obligations such as prevention, detection and reporting of fraud and other financial crimes.We’ll process personal information for our legitimate interest, when we have a business reason to do so, to enhance our customer services, experience and relationship (e.g. provide relevant product and service information).If we need your consent to process personal information we’ll ask you first. You can withdraw your consent at any time
Legal grounds for processing personal information